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OHP sent me a letter. Now what?

This page explains the letters and how to answer them on time.

The short version

• First: Find the due date on the letter.
• Proof needed? A Request for Information means OHP needs more from you. You have 35 days to reply.
• Reminder: If you signed up for email, you get a reminder 5 days before it is due.
• How to answer: Online, by phone, in person, by fax, or by mail.

Letters you may get

Notice of Eligibility

OHP's decision about your coverage.

Request for Information

OHP needs proof or more facts. The due date is on the letter. You have 35 days.

Notice of Status

Your status for the new rules changed. Your benefits did not change. It helps you get ready for your next renewal.

Ways to answer

• Online: your ONE account at benefits.oregon.gov
• Phone: 800-699-9075 (TTY 711)
• In person: any local ODHS office
• Fax: 503-378-5628
• Mail: PO Box 14015, Salem, OR 97309. Check your letter for the exact address.
• With help: a free community partner

Tips

• Keep copies: Keep a copy of everything you send, and write down the date you sent it.
• Case number: Write the case number from your letter on every page you send.
• Do not wait: Answer as soon as you can. Mail takes time.

Sources for this page

We checked these on Nov. 2, 2026. Want every detail? See every source and the public fact log.

1. Applicant and renewal journey maps (OHP work or activity rules) PDF
   Oregon Health Authority. Date on it: No date shown.
2. Sample notice: New OHP Rules Begin 01/01/2027 (ONE outreach notice, English) PDF
   Oregon Health Authority. Date on it: No form number or revision date shown.
3. ONE online account and Oregon ONE mobile app
   Oregon Department of Human Services and Oregon Health Authority. Date on it: Not checked.
4. Find free local help (OHP-certified community partners)
   Oregon Health Authority. Date on it: Not checked.
5. OHP work or activity rules: exemptions explainer and checklist PDF
   Oregon Health Authority. Date on it: No date shown.
6. New Federal Rules: Impact to Oregon Health Plan and Healthier Oregon (staff and partner talking points) PDF
   Oregon Health Authority. Date on it: Last updated June 9, 2026.